This webinar will help you to understand how businesses use digital technology to deliver exceptional end to end customer experiences. The webinar will explore how the best businesses instil a mindset that’s obsessed with delivering value to customers at each stage of the customer journey, be it through enticing customers to purchase through the website or through picking an order in a warehouse, each and every part of the journey needs to combine to deliver excellence.
We will explore how businesses have delivered exemplary performance through the eradication of traditional structures and introduction of contemporary structures where everyone works in unison to delivery an exceptional end to end journey that leaves the customer thinking WOW!
- How digital technology is allowing businesses to deliver enviable levels of service and experience to their customers.
- Challenge traditional thinking on how businesses are structured through an exploration into how customer focused processes have changed the boundaries.
- Focus on the technologies that are driving WoW experiences and how that could be adopted by your business.
- Introduction to a variety of tools and techniques that you can take away and start using in your business to enhance your customer experience.
A business growth and scaleup expert Colin has acquired, scaled and exited technology led businesses and sits on several Government advisory groups on scaleup and entrepreneurship. Colin is passionate about the role Digital Technology plays in enabling business growth and competitiveness. Colin has been instrumental in supporting businesses to transform and scaleup through innovation and the successful implementation of new business models.
This webinar will take place on Thursday 8th October at 9.30am